Privacy Policy

Introduction

BingoFun5 ("we", "us", "our") operates the online gaming platform accessible at bingofun5.net. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information of players and visitors ("you", "your") who access our website, games, and related services.

This policy is written in plain language because we want every kabayan to fully understand their rights — not just lawyers. It is designed to comply with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC).

By registering an account or continuing to use the BingoFun5 platform, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please stop using our services and contact us to close your account.

What Personal Data We Collect

BingoFun5 collects personal data from you in several ways — directly when you register and play, and automatically as you navigate the platform. Below is a clear breakdown of the categories of personal data we process.

2.1 Information You Provide Directly

• Account Registration: Full legal name, date of birth, email address, mobile number, and residential address in the Philippines
• Identity Verification (KYC): Government-issued ID (PhilSys National ID, passport, SSS/GSIS ID, or driver's licence), proof of address, and selfie verification
• Financial Information: Payment method details such as GCash mobile number, Maya account, bank account number (BDO, BPI, UnionBank), or Visa/Mastercard card details (stored in encrypted, tokenised form)
• Communications: Messages you send to our customer support team via live chat, email, or in-app messaging
• Responsible Gaming: Deposit limits, self-exclusion requests, or cooling-off preferences you set in your account

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, screen resolution, and mobile device identifiers
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and in-game actions
• Network Information: IP address, approximate geolocation (country/city level), and internet service provider
• Cookies and Tracking Technologies: Session cookies, analytics cookies, and preference tokens (see Section 7 for full cookie details)

2.3 Information from Third Parties

We may receive limited personal data from trusted third-party sources to assist with identity verification, fraud prevention, and regulatory compliance — including data from payment processors, KYC verification partners, and analytics providers operating under their own privacy frameworks.

How We Use Your Personal Data

BingoFun5 uses your personal data only for specific, legitimate purposes. We do not use your data for anything you wouldn't reasonably expect based on your relationship with us. The main reasons we process your personal data include:

• Creating and managing your BingoFun5 account
• Processing and verifying deposits and withdrawals in Philippine Peso (₱)
• Performing KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by Philippine law
• Providing customer support and resolving disputes
• Personalising your gaming experience — showing game recommendations and relevant promotions
• Sending you account notifications, security alerts, and transactional emails or SMS
• Sending promotional communications about BingoFun5 bonuses and events — but only if you've opted in
• Monitoring for fraud, cheating, and suspicious activity to keep the platform fair for all players
• Enforcing our Terms and Conditions and Responsible Gaming policies
• Complying with PAGCOR licensing requirements and other applicable Philippine regulations

Sharing Your Personal Data

BingoFun5 will never sell your personal data to third parties. However, we do share limited data with trusted partners and authorities where necessary. Here's when and why:

4.1 Service Providers

We work with carefully vetted third-party companies that help us operate the platform — including payment processors (GCash, Maya, local bank partners), identity verification services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by BingoFun5 and to maintain appropriate security standards.

4.2 Regulatory and Law Enforcement Bodies

We may be required by law to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government agencies when legally obligated to do so. We will always verify the legal basis of such requests before disclosing.

4.3 Business Transfers

In the unlikely event of a merger, acquisition, or sale of BingoFun5 assets, your personal data may be transferred to the successor entity. We will notify you in advance if this occurs and ensure your data remains protected under equivalent terms.

Data Retention

We keep your personal data for as long as your BingoFun5 account is active, or for as long as required to fulfil the purposes described in this policy. After account closure, we retain certain data for a minimum period required by Philippine law — typically five (5) years for financial and identity records under AML regulations — before securely deleting or anonymising it.

Gaming history and transactional logs may be retained for up to seven (7) years to comply with PAGCOR audit requirements. Marketing opt-in records are retained for three (3) years from the date of last consent, or until you withdraw consent.

Data Security Measures

Protecting your personal data is a serious commitment at BingoFun5. We implement multiple layers of security across our platform to prevent unauthorised access, disclosure, alteration, or destruction of your data.

• SSL/TLS Encryption: All data in transit between your device and BingoFun5 servers is encrypted using industry-standard protocols
• Data Encryption at Rest: Sensitive data stored in our databases — including financial information and identity documents — is encrypted using AES-256
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your account for an extra layer of login security
• Regular Security Audits: Our platform undergoes periodic penetration testing and third-party security assessments
• Access Controls: Only authorised BingoFun5 personnel with a legitimate business need can access player data, subject to strict internal access controls and audit logging
• Incident Response: In the event of a data breach, we will notify affected players and the National Privacy Commission within 72 hours as required by RA 10173

Cookies and Tracking Technologies

BingoFun5 uses cookies — small text files stored on your device — to make the platform work properly and to help us understand how players use the site. Here's what we use and why:

• Essential Cookies: Required for core functions like login sessions, security tokens, and game state management. You cannot opt out of these without losing site functionality.
• Analytics Cookies: Help us understand which pages and games are most popular, how players navigate the site, and where we can improve the experience. Data is aggregated and anonymised.
• Preference Cookies: Remember your settings such as language, display preferences, and notification options.
• Marketing Cookies: Used only if you've opted in, to show you relevant promotions and personalised content on the BingoFun5 platform.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the BingoFun5 platform.

Marketing Communications

BingoFun5 will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive them during registration or through your account settings. These communications may include information about new games, deposit bonuses, seasonal promotions, and exclusive member offers.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Updating your communication preferences in your BingoFun5 account settings
• Contacting our support team at support@bingofun5.net

Please note that opting out of marketing communications will not affect transactional messages — we'll still send you important account notifications, security alerts, and transaction confirmations.

Your Rights Under Philippine Data Privacy Law

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by BingoFun5:

Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you can reach our dedicated Data Privacy Officer at:

support@bingofun5.net

We aim to respond to all data privacy requests within fifteen (15) business days. For urgent security concerns, our 24/7 support team is always available to help — huwag kang mag-atubili.

Policy Updates

BingoFun5 may update this Privacy Policy from time to time to reflect changes in our practices, new services, or regulatory requirements. When we make material changes, we will notify you via email or a notice on the platform at least fourteen (14) days before the changes take effect. The updated effective date will always be shown at the top of this page.

Continued use of BingoFun5 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.